BT Group (British Telecom) is seeking fresh graduates for the role of Trainee Customer Service Support Advisor. Eligible candidates include those with degrees in B.B.A/B.M.S, B.Arch, B.Sc, B.Com, BCA, BAMS, or B.A in any specialization. The walk-in interview will be held on June 3rd, 2024, from 10:00 AM to 11:00 AM at their Gurugram location. This is a fantastic opportunity for recent graduates to start their careers in customer service with a leading global company.
Company Name: BT Group(British Telecom )
Job Role: Trainee Customer Service Support Advisor
Education Required: B.B.A/ B.M.S, B.Arch, B.Sc, B.Com BCA, BAMS in Any Specialization, B.An in Any Specialization
Experience Required: Freshers
Job Location: Gurugram
Walkin Date: 3rd June 2024, 10.00 AM – 11.00 AM
Hiring Type: Walkin
Role and Responsibilities:
- To ensure prompt and accurate information is provided with appropriate resolution.
- To achieve operational targets as defined by the process.
- To maintain queue levels to agreed SLA target levels.
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office, or on calls.
- To highlight to queue owners, line management, and offline support teams any issues in the queues that may affect customer satisfaction and share best practices within the team and across Digital Care teams.
Required Skills and Qualifications:
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills.
- Good questioning and listening skills.
- Good empathy and customer ownership skills.
- Good cross-cultural awareness to be able to effectively communicate with UK customers.
- Good objection handling/diffusing/complaint handling skills.
- Good customer interaction skills with the ability to recognize the customers needs.
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
Walkin Date and Venue:
Walkin Date: 3rd June 2024, 10.00 AM – 11.00 AM
Walkin Venue: 8th Floor, Big Audi, Tower C, Building No 14 Sector 24 & 25A, Gurugram 122016
