Concentrix is seeking fresh graduates for the role of Associate, Real Time Management at their Gurugram location. This entry-level position is open to candidates with any graduation degree and offers an excellent opportunity for new graduates to start their careers in a dynamic and supportive environment. As an Associate in Real Time Management, new hires will play a crucial role in ensuring efficient and effective operations within the company.
Company Name: Concentrix
Job Role: Associate, Real-Time Management
Education Required: Any Graduation
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Monitoring queues & flagging schedule non-adherence.
- The central point of contact for all schedule exceptions & time off requests.
- Monitor Service levels & associated metrics.
- Preparation of daily / Weekly / Monthly reports.
- Daily/Weekly Attendance tracking.
- Resolve escalated issues and requests from the site management.
- Root cause analysis of SLA deviations, action plan development, and resolution.
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules.
- Cross-train with the Scheduling Analyst.
- Optimize breaks the day of or the day before the actual schedule.
- Schedule ADHOC intra-day training requests and update schedules.
Required Skills and Qualifications:
- Data analytical skills.
- Basic knowledge of workforce Management.
- Excellent problem-solving & reasoning skills.
- Good written and verbal communication skills.
- Good team player with a willingness to learn and drive to achieve.
- Basic knowledge of MS Excel, MS Access, and other MS Office components
- Ability to handle pressure situations.
- Ability to simplify complex operations into repeatable processes.
- Ready to work in a dynamic 24*7 shift environment.
- Graduation.
