Uber is hiring for the position of COE Specialist I at their Visakhapatnam location. This role is open to graduates from any field and requires 0 to 1 year of experience. It offers an excellent opportunity for recent graduates to join a leading global company and contribute to its Center of Excellence (COE) operations, gaining valuable experience and advancing their careers in a dynamic work environment.
Company Name: Uber
Job Role: COE Specialist I
Education Required: Any Graduate
Experience Required: 0 -1 Years
Job Location: Visakhapatnam
Role and Responsibilities:
- Build, operate, scale, and improve Community Operations with a heavy focus on solving problems and leading teams to deliver stellar outcomes.
- Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing stakeholder relationships across the larger business to set the right expectations and deliver on them.
- Provide accurate, valid, and complete information by using the right methods/tools
- Independent decision-making.
- Ready to work in a challenging and Target based environment.
- Achievement of Targets on a monthly/weekly basis.
- Strong Soft Skills & need to have a good command of English.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
Required Skills and Qualifications:
- Ability to stay calm under high-pressure situations.
- Open to working in a cross-skilled environment.
- Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations.
- Willingness to work in shifts (rotating day/night shifts, rotating weekend offs — total working hours will be 40 hours a week, 5 days, 8 working hours each day)
- Strong & proven expertise in strong, grammatically correct English language skills (both verbal and written)
- Sharp, motivated, hard-working coworkers in a fun office environment.
- Must be a Graduate.
- 0 -1 Minimum Years of Experience with Customer Support.
