Infosys is offering an opportunity for graduates to join their team in Pune for a Customer Service Voice Process role. The position is open to individuals with 0 to 1 year of experience. Walk-in interviews will be held on the 7th and 8th of June 2024, from 10:00 AM to 1:30 PM. Interested candidates are encouraged to attend.
Company Name: Infosys
Job Role: Customer Service Voice process
Education Required: Any Graduate
Experience Required: 0 – 1 years
Job Location: Pune
Walkin Date: 7th June 2024- 8th June 2024, 10.00 AM – 1.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Provide first-level resolution to the customers.
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Required Skills and Qualifications:
- Experience Previous experience in customer service. Experience in the telecom industry is preferred.
- Communication Skills Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
- Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
- Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
- Interpersonal Skills Ability to build rapport with customers through active listening and effective communication.
- Problem-Solving: Strong objection-handling skills and attention to detail in addressing customer concerns.
Walkin Date and Venue:
Walkin Date: 7th June 2024- 8th June 2024, 10.00 AM – 1.30 PM
Walkin Venue: Mihan Sez, Nagpur Infosys Limited, Nagpur SEZ Co-Developer Plot No – 7, Sector – Special Economic zone, Mihan notified area, Incubation center ground floor, Nagpur, Maharashtra 441108
