Razorpay is seeking fresh graduates for the role of Associate Technical Consultant at their Bangalore office. This position is open to candidates with a B.E. degree in Computer Science from a reputed college, specifically those who graduated in 2023 or 2024. This role presents an excellent opportunity for new graduates to begin their careers with a leading company in the fintech industry
Company Name: Razorpay
Job Role: Associate Technical Consultant
Education Required: B.E Computer science degree from a reputed college (2023/2024 pass out)
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Addressing technical queries on APIs, and Plugins and completing Razorpay product suite.
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
- Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
- Report Issues or bugs to Product /Software engineering teams by raising Jira and working towards a resolution with collaboration.
- Capture issues in our CRM (FreshDesk), update progress on a regular basis, and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge of Razorpay products, their implementations, and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- May travel to client sites in order to resolve extremely complex customer and integration issues.
Required Skills and Qualifications:
- To explain complex information in simple, clear terms to non-IT personnel.
- Excellent written and verbal communication skills.
- good team player.
- highly motivated self-starter.
- good relationship builder with strong diplomacy skills.
- Ability to deal with complex issues and bring them to closure with the least dependency.
- Logical thinker with good analytical and problem-solving skills.
- Good to have Up-to-date technical knowledge in the payment gateway domain.
- The ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
- B.E Computer science degree from reputed college (2023/2024 pass out)
