BT is conducting walk-in interviews for the role of Trainee Customer Service in Chat/BO Process at their Kolkata location. This position is open to any graduate with no prior experience required, making it an excellent opportunity for freshers to kickstart their careers in customer service. The walk-in interviews will take place on 11th June 2024, from 9.30 AM to 11.30 AM. This hiring type provides a convenient and direct way for interested candidates to apply and potentially secure a position with BT in customer service.
Company Name: BT
Job Role: Trainee Customer Service – Chat /BO Process
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Kolkata
Walkin Date: 11th June 2024, 9.30 AM – 11.30 AM
Hiring Type: Walkin
Role and Responsibilities:
- Comply with Service level agreements and take necessary actions in cases of over and under-delivery on service requests to manage customer perception and expectation as well as delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order inquiries to completion.
- Confirm appropriate actions assigned to the service request and do regular follow-ups in case of no response.
Required Skills and Qualifications:
- Perform Order request tool updates throughout the lifecycle of the order.
- Raising and tracking purchase orders related to service requests.
- Order placement for Customer-approved service requests.
- PC literate with good system navigation skills.
- Good Data input skills.
- Good Problem-solving.
- Preferred candidate profile – Only Freshers are eligible( No BE/ B.TECH) no experienced candidates would be considered.
- Candidates need to be ok with all 5 days working from the office 24/7( Including Night shift) and rotational off and work from the office.
- 2021 to 2023 pass-out graduate candidates are only eligible as its apprenticeship program
- Candidates should have excellent communication skills in English, very strong interpersonal skill and a good thought process.
Walkin Date and Venue:
Walkin Date:11th June 2024, 9.30 AM – 11.30 AM
Walkin Venue: Address- BT E services, DLF 2 , Tower B, 7th floor, New town, Kolkata- 700135.
