Wipro is seeking fresh graduates for the role of System Engineer at their Chennai location. This position is open to candidates with a degree in any field. As a System Engineer at Wipro, you will have the opportunity to work on a variety of technical projects, leveraging your education to contribute to innovative solutions. This role offers an excellent entry point for recent graduates to start their careers with a leading global IT services company, gaining valuable experience and developing essential technical skills in a dynamic work environment.
Company Name: Wipro
Job Role: System Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Chennai
Role and Responsibilities:
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Required Skills and Qualifications:
- Excellent communication skills,
- Ability to Empathize, pacify, and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
