Groww is hiring fresh graduates for the position of Customer Success Executive, with opportunities available across India. The role is open to candidates holding degrees in BCom, BBA, BBM, BA, B.Sc, or MBA/PGDM. This is an excellent starting point for recent graduates to embark on their careers in customer success and support.
Company Name: Groww
Job Role: Customer Success Executive
Education Required: BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM
Experience Required: Freshers
Job Location: Across India
Role and Responsibilities:
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.
Required Skills and Qualifications:
- Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM)
- 50% cutoff – 10th, 12th and Graduation.
- No backlogs and Gap years during education.
- At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers.
- Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way.
- To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude.
- This role is critical as it is the first point of call for the customers.
