ServiceNow is seeking to fill the role of Contact Center Agent at its Hyderabad location. This opportunity is open to fresh graduates holding a degree in any discipline. No prior experience is required for candidates applying for this position.
Company Name: ServiceNow
Job Role: Contact Center Agent
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Professionally answer calls from customers and partners.
- Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
- Assign cases in NowSupport to the correct Subject Matter Expert Team.
- Teach customers how to create cases in NowSupport.
- Provide initial triage support by answering basic customer inquiries via case, phone, or e-mail in a timely efficient manner.
Required Skills and Qualifications:
- Customer Service Experience.
- The ability to communicate effectively with people at all levels.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- The ability to work as part of a team and on their own initiative.
- Knowledge of the ServiceNow Platform.
- Prior experience working in a contact center environment.
- Prior experience training users.
