Tesco is seeking fresh graduates for the role of Associate – Technical Support at their Bengaluru location. This position is open to candidates with any graduate degree. It offers an excellent opportunity for recent graduates to start their careers in technical support, providing valuable experience within a leading global retail company.
Company Name: Tesco
Job Role: Associate-Technical Support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bengaluru
Role and Responsibilities:
- Accountable for probing; triaging; and dispatching jobs to the right man with the right skills using necessary tools either via phone or email.
- Following our Business Code of Conduct and always acting with integrity and due diligence.
- Identifying operational improvement and finding solutions by applying CI tools and techniques
- Handle Inbound / Outbound Calls within the critical metrics.
- Knows and applies fundamental work theories/concepts/processes in own areas of work.
- To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time.
- Responds with appropriate levels of urgency to situations that require quick response or turnaround.
- Ability to analyze the root cause and handle 1st level issues.
- Ability to make informed and timely decisions.
Required Skills and Qualifications:
- Basic MS Office – Excel.
- Speed and Accuracy.
- Active Listening.
- English Speaking; Reading and Writing.
- Logical Thinking.
