PhonePe is hiring Customer Experience Specialists for their Mutual Funds division in Bengaluru. The role requires candidates to have completed graduation (10+2+3). While prior experience of 0-2 years is preferred, freshers are also encouraged to apply. This position offers an excellent opportunity for individuals looking to start or grow their career in the financial services sector with a leading fintech company.
Company Name: PhonePe
Job Role: Customer Experience Specialist, Mutual Funds
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- NISM V Certification is Mandatory.
- Handle basic PhonePe account and transaction-related queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about a resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues.
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fulles.
Required Skills and Qualifications:
- Have excellent written and verbal communication.
- Have good learnability.
- Be an active listener and deal well with objections.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible, and open to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 2 years of work experience in a customer-facing role.
- Multilingual skills (spoken + written) in South Indian languages are preferred.
