Accenture is looking to hire an Application Tech Support Practitioner for its Bengaluru location. The position requires candidates to hold a bachelor’s degree and have 0-2 years of experience. This role provides a fantastic opportunity for individuals to develop their technical support skills and grow their careers within a leading global professional services company.
Company Name: Accenture
Job Role: Application Tech Support Practitioner
Education Required: Bachelor’s Degree
Experience Required: 0-2 years
Job Location: Bengaluru
Role and Responsibilities:
- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.
- Maintain exceptional communication skills to keep our world-class systems running.
- Act as the ongoing interface between the client and the system or application.
- Dedicate to quality and ensure client satisfaction.
- Collaborate with cross-functional teams to resolve complex issues.
Required Skills and Qualifications:
- Service Desk Management.
- Service Desk Voice Support.
- Strong understanding of the ITIL framework.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
