Flexera is looking to hire fresh graduates for the position of Technical Support Engineer in Bangalore. Candidates should hold a bachelor’s degree in computer science. This entry-level role offers an excellent opportunity for recent graduates to start their careers in technical support, providing assistance and solutions within a leading software company.
Company Name: Flexera
Job Role: Technical Support Engineer
Education Required: Bachelor’s degree in computer science
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Provide exceptional technical support to customers and partners via email, phone, and screen-shares.
- Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, and publish articles for Flexera’s Knowledge Base.
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
- Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)
Required Skills and Qualifications:
- Passionate customer orientation and dedication.
- Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
- Solid interpersonal skills. Excellent verbal, written, and listening communication skills in English. Applies a communication strategy that is appropriate and effective for the situation, context, and target audience.
- Successfully conveys and receives intended messages while maintaining relationships.
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
- Bachelor’s degree in computer science, information technology, or related field.
