S&P Global is seeking candidates for the role of Associate, Technical Application Support in Ahmedabad. This position requires a bachelor’s degree in computer science and at least 1 year of experience. It offers a valuable opportunity for professionals to provide technical support for applications, ensuring smooth operations and addressing technical issues within a leading global financial information and analytics company.
Company Name: S&P Global
Job Role: Associate, Technical Application Support
Education Required: Bachelor’s in computer science
Experience Required: 1 year
Job Location: Ahmedabad
Role and Responsibilities:
- Responsible for product/technical support.
- Contributes expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education, and installation assistance; troubleshoot tech-specific problems and occasionally answer data and industry-specific questions all via phone, e-mail, and Chat.
- Will work in both independent and group settings and be able to meet deadlines while ensuring both accurate and complete work.
- A basic understanding of the finance industry and proficiency in computer applications and operating systems is a must.
- Expect to work rotating shifts, including Night and during weekends when necessary.
Required Skills and Qualifications:
- Background in a service desk and customer base support setting.
- Experience with customer support via telephone and email.
- Experience of 1 year or above in customer support within an IT setting.
- Ability to collect, analyze, and summarize data to prepare clear reports.
- Strong MS Office (Word, Excel, PowerPoint) and Basic knowledge of SQL.
- Bachelor’s in computer science.
