GlobalLogic is seeking fresh graduates for the role of Engineer and product Support in Gurgaon. This entry-level position is open to candidates with any graduate degree. It provides an excellent opportunity for recent graduates to start their careers by offering product support within a leading digital product engineering company, gaining valuable experience, and contributing to innovative solutions.
Company Name: GlobalLogic
Job Role: Engineer, Product Support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Triage issues come from various channels such as phone, chat, or web portals.
- Prioritize customer urgency and issue priority.
- Search and reuse information gained from Adobe internal information repositories.
- Log all incidents and requests into the Adobe case management system.
- Accurately document all customer interactions in a case management system.
- Connect issues and cases to the most appropriate and effective resource.
- Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers’ time and effort.
Required Skills and Qualifications:
- Ability to assess customer sentiment at all stages during the communication.
- Ability to drive issues through the organization with urgency.
- Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
- Ability to understand the business impact of issues.
- Ability to stay calm under stressful conditions while driving issues.
