WNS Holdings is conducting walk-in interviews for the roles of Associates and Senior Associates in Bengaluru from 19th June 2024 to 28th June 2024, between 12:00 PM and 4:00 PM. This opportunity is open to any graduate with 0 to 5 years of experience. It provides a great chance for freshers and experienced professionals alike to join a leading global business process management company, enhancing their careers in a dynamic work environment.
Company Name: WNS Holdings
Job Role: Associates & Sr. Associates
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Bengaluru
Walkin Date: 19th June 2024- 28 June 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Research and resolve customer issues using the tools and applications provided.
- Identify and escalate issues to supervisors wherever necessary.
- Document all calls as per the standard operating procedures.
- Follow up on customer calls wherever necessary.
- Identify and escalate to management any deviations observed in the call trends.
- Maintain expected Quality Targets.
- Must ensure the Average Handling Time, Average Speed of Answer, and Answer Rate targets are met.
- Meet internal Production, Utilization, and Productivity targets.
Required Skills and Qualifications:
- Preferred Commerce Graduate from a recognized university.
- Proficient in computer applications.
- Excellent listening, verbal, and written communication skills.
- Good logical, analytical, and problem-solving abilities.
- Attention to detail and accuracy.
- Good interpersonal skills and strong client focus.
- Ability to communicate clearly, concisely, and effectively.
Walkin Date and Venue:
Walkin Date: 19th June 2024- 28 June 2024, 12.00 PM – 4.00 PM
Walkin Venue: Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore,Karnataka
