Natwest Group is currently hiring fresh graduates for the position of Customer Service & Operations Analyst in Reconciliation & Investigations. This role, based in Gurugram, offers a great starting point for those who have completed their graduation and are eager to embark on their professional journey. The position promises a dynamic and engaging work environment, where new employees can develop their analytical skills and gain valuable experience in the financial services industry.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst Reconciliation & Investigations
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Investigating queries and raising any issues with relevant parties without delay.
- Delivering fit-for-purpose solutions to meet customer or stakeholder needs.
- Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures.
- Reviewing processing errors and customer complaints to identify trends and training needs.
Required Skills and Qualifications:
- A thorough understanding of products, processes and banking systems.
- An awareness of changes in trends, policies and regulations.
- Strong time management skills and the ability to meet targets and business objectives.
