Natwest Group is currently recruiting fresh graduates for the role of Customer Service & Operations Analyst in the Reconciliation & Investigations department. This position, located in Gurugram, offers a fantastic opportunity for graduates from any discipline to kickstart their careers. The role provides a dynamic and supportive environment where new professionals can develop their analytical skills and gain essential experience in the financial services sector.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst Reconciliation & Investigations
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Investigating queries and raising any issues with relevant parties without delay.
- Delivering fit-for-purpose solutions to meet customer or stakeholder needs.
- Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures.
- Reviewing processing errors and customer complaints to identify trends and training needs.
Required Skills and Qualifications:
- A thorough understanding of products, processes and banking systems.
- An awareness of changes in trends, policies and regulations.
- Strong time management skills and the ability to meet targets and business objectives.
