NTT DATA is seeking fresh graduates to join their team as Helpdesk Associates in Bangalore. This role is open to candidates from any academic background, providing an excellent entry point for those beginning their careers. As a Helpdesk Associate, new hires will handle various support tasks, assisting clients with technical issues and ensuring efficient resolution of their concerns.
Company Name: NTT DATA
Job Role: Helpdesk Associate
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn grow in other IT Business areas.
Required Skills and Qualifications:
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player.
- Excellent communication skills, comfortable working with various stakeholders.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse global team.
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
