IBM (International Business Machines) is looking to hire a Technical Support Engineer for their Bangalore location. This role is open to fresh graduates from any discipline. As a Technical Support Engineer, the selected candidate will provide assistance and troubleshooting support to clients, ensuring smooth and efficient resolution of technical issues. This position offers a great opportunity for freshers to begin their careers with a leading global technology company, gaining valuable experience and skills in a dynamic and supportive work environment.
Company Name: IBM (International Business Machines)
Job Role: Technical Support Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping to load new data, maintaining and validating dashboard/report outputs, etc…)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Required Skills and Qualifications:
- Knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby on Rails, Javascript, HTML, CSS, SQL.
- Experience with Cloud computing (AWS/Azure/GCP)
- Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Specific knowledge and application of IT services and financial.
- management including budgeting cost allocations, capital & operating.
- expense handling, program portfolio management, and application /infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers,
- network/communications, server utilization, virtual environments, storage, and application. development & maintenance.
- Strong analytical and problem-solving skills.
- Strong skills in data analysis/manipulation.
