Bank of America is hiring for the position of Team Member at their Gandhinagar location. This role is open to candidates with a graduation degree and 0 to 2 years of experience. As a Team Member, the selected individual will be responsible for supporting various banking operations and ensuring efficient service delivery.
Company Name: Bank of America
Job Role: Team Member
Education Required: Any Graduate
Experience Required: 0-2 Years
Job Location: Gandhinagar
Role and Responsibilities:
- Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer requests / working on deceased customer accounts / reviewing potential fraud alerts which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
- Investigate the claim to identify suspicious activities on the claims and look for recovery opportunities as per the procedure.
- Determine the best course of action for the Customer to resolve the claim or set the correct expectations.
- Maintaining the KPIs and KRAs of the process.
- The primary responsibility is to review potential fraud alerts which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
- The fraud analyst would require documenting the research conducted to support the decision taken on alert.
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
Required Skills and Qualifications:
- Graduation (Any Stream)
- 0-2 Years.
- Ability to work well under pressure.
- Ability to multitask and adapt to change.
- Proficient with Microsoft Office Tools.
- Fundamental understanding of Banking.
- Good Communication Skills (both written and oral)
- Strong analytical skills.
- Detail oriented.
- Proven Problem-Solving Skills.
- Self-motivated and results-orientated.
- Previous work experience on any card disputes or servicing process.
- Experience in US Customer Service or Fraud claims preferred and Good Communication skills both Written and Verbal.
