Unisys is seeking fresh graduates for the position of Service Desk Associate L1 in their International Voice Process at the Hyderabad location. This role is ideal for individuals who have recently graduated and are looking to start their careers in the IT service industry. As a Service Desk Associate, the selected candidates will be responsible for providing first-level technical support to international clients, ensuring timely and effective resolution of their issues.
Company Name: Unisys
Job Role: Service Desk Associate L1 – Fresher (International Voice Process)
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- First point of contact for all end user-reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and employees
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures
- Takes end-to-end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system.
Required Skills and Qualifications:
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Multitasking and coordination skills.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Willingness and ability to work in shifts (24 x 7)
- Minimum qualification for any Engineering or Non-Engineering Graduates (2021 and 2022 Batches)
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
