NatWest Group is seeking fresh graduates to join their Gurugram team as Customer Service & Operations Analysts. This entry-level position is open to candidates with any graduate degree and offers a great opportunity to start a career in a dynamic environment. As a Customer Service & Operations Analyst, you will manage customer interactions and streamline operational processes, contributing to the overall efficiency and customer satisfaction at NatWest Group.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Authorising and investigating all transactions to our KPIs.
- Collecting and analyzing the required information from the customers and businesses.
- Reviewing processes that could be automated or enhanced to improve the customer and business experience.
Required Skills and Qualifications:
- you’ll have strong customer service abilities along with customer and industry knowledge.
- You’ll also work well in a fast-paced environment and have good organizational skills to deliver to deadlines.
- Awareness of changes in trends, policies, and regulations.
- An understanding of our industry and its customers.
- Experience in managing stakeholder relationships.
