Cognizant is hiring for the position of Process Executive – Voice at their Chennai office. Candidates should possess a bachelor’s degree or equivalent and must have a minimum of 2 years of experience. This role provides an excellent opportunity to work with a leading global professional services company.
Company Name: Cognizant
Job Role: Process Executive – Voice
Education Required: Bachelor’s degree or equivalent
Experience Required: should have completed at least 2 years
Job Location: Chennai
Role and Responsibilities:
- Connect with the customer through various channels, including chat support.
- Effectively communicate information on products/services and/or troubleshoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
- Create, verify, and upload stock-keeping units into the ERP.
- Project / Process.
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Adhere to security practices set by the organization.
- Coordinates with vendors assigned to resolve Events.
- Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes.
Required Skills and Qualifications:
- Bachelor’s degree or equivalent experience.
- (should have completed at least 2 years).
- Speaking English.
