Flexera is seeking fresh graduates to join their team as Technical Support Engineers in Bangalore. Candidates should have a Bachelor’s degree in Computer Science. This role offers an excellent opportunity for recent graduates to start their careers, providing technical support and resolving issues for customers.
Company Name: Flexera
Job Role: Technical Support Engineer
Education Required: Bachelor’s degree in computer science
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Provide exceptional technical support to customers and partners via email, phone, and screen-shares.
- Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, and publish articles for Flexera’s Knowledge Base.
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
- Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)
Required Skills and Qualifications:
- Experience with IIS, Browser/Dev Tools, API, and REST calls.
- Experience with Database skills – writing SQL queries.
- Understanding of Authentication technology and services (OAuth, SSO, IDPs, SAML)
- Bachelor’s degree in computer science, information technology, or related field.
- Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
- Solid interpersonal skills. Excellent verbal, written, and listening communication skills in English. Applies a communication strategy that is appropriate and effective for the situation, context, and target audience. Successfully conveys and receives intended messages while maintaining relationships.
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
