BT Group is inviting applications for the position of Trainee Pricing and Ordering Support located in Gurugram. This role is open to any graduate, making it an excellent opportunity for freshers looking to start their careers in a dynamic environment. Candidates will gain valuable experience in pricing and order management while working with a leading telecommunications company.
Company Name: BT Group
Job Role: Trainee Pricing and ordering support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Assists teams in standards delivery, revenue growth, and the maintenance of successful relationships with assigned customers.
- Supports the team ahead of customers’ monthly service review meetings through routine data analysis.
- Supports the review and progress assessment of continuous service improvement plans for each customer.
- Collates information and resources in supporting the development of the operational service improvement plan.
- Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision.
- Assists teams in regularly contacting customers to promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision.
Required Skills and Qualifications:
- Customer Service.
- Communication.
- Issue Resolution.
- Continuous Improvement
- Problem-Solving.
- Service Level Agreement Management.
- Order Management.
- Supplier Management.
- Technical Support.
- Business Process Improvement.
- Escalation Management.
- Project/Programme Management.
- Decision Making.
- Growth Mindset.
- Inclusive Leadership.
