Oracle is seeking candidates for the role of Internal Customer Tech Support at their Bengaluru location. This position is open to graduates from any discipline, requiring 0 to over 2 years of experience. The role offers an excellent opportunity for individuals to develop their technical support skills within a globally recognized company, providing assistance and solutions to internal customers.
Company Name: Oracle
Job Role: Internal Customer Tech Support
Education Required: Any Graduate
Experience Required: 0 to 2+ years
Job Location: Bengaluru
Role and Responsibilities:
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Required Skills and Qualifications:
- Cloud Technologies.
- Technical Support.
- Troubleshooting.
