Finastra is offering a Rotational Program in Customer Support at their Bangalore location, specifically designed for fresh graduates from any discipline. This program provides an excellent opportunity for recent graduates to gain diverse experience and develop their skills in customer support. Participants will rotate through different roles and responsibilities, allowing them to understand various aspects of the company’s operations and build a solid foundation for their careers in a dynamic and supportive environment.
Company Name: Finastra
Job Role: Rotational Program – Customer Support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Respond to customer requests.
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
- Update clients on the progress toward issue resolution.
- Participate in client (phone) meetings, and WebEx sessions.
- Support key operational relationships with Clients. Support Client On-boarding activities, and day-to-day client interactions while identifying and prioritizing key client service issues.
- Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review, etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
- Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing a pipeline of opportunities that contribute to overall PS targets.
Required Skills and Qualifications:
- A desire to learn and grow professionally across one or various functions within the firm.
- Knowledge in Business, Commerce, Management, or related disciplines.
- A knack for building relationships at all levels, negotiation, and stakeholder management.
- Exceptional customer service skills.
- Strong communication skills.
- Curious and comfortable with ambiguity.
- Flexibility and ability to work in a fast-paced environment.
- Demonstrated problem-solving and analytical skills.
- Self-starter, ability to work in a virtual environment as needed.
