Calix is offering an internship opportunity for the role of Customer Success Intern at their Bengaluru location. This position is open to candidates with a bachelor’s degree in computer science, electronics, communications, or a related field, as well as those pursuing an MBA or equivalent degree. The ideal candidate will possess excellent communication, presentation, and interpersonal skills, along with the ability to work both independently and collaboratively in a fast-paced environment. Additionally, strong analytical, problem-solving, and decision-making skills are essential for this role.
Company Name: Calix
Job Role: Customer Success Intern
Job Type: Internship
Education Required: Bachelor’s degree in computer science, electronics, communications or related field, MBA or equivalent degree
Skills Required: Excellent communication, presentation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Job Location: Bengaluru
Role and Responsibilities:
- Support senior team members by pulling the necessary information required to deliver customer-facing engagements.
- Implement strategies to ensure customers receive rapid and proactive knowledge and support.
- Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
- Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
- Monitor health scores, satisfaction levels, and customer engagement.
- Maintain and update data in customer success management software.
- Deliver customer-facing engagements.
Required Skills and Qualifications:
- Bachelor’s degree in computer science, electronics, communications, or related field.
- MBA or equivalent degree in business, management, or marketing.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making skills.
- Certifications, Knowledge, and Experience.
- Any certifications, knowledge, or experience in networking technologies, routers, switches, subscriber management, or related domains would be a plus.
- Familiarity with CRM, ticketing, chat, and email tools and platforms.
- Knowledge of best practices and trends in customer success and retention.
- Ability to pull data, analyze them, and make recommendations based on customer feedback and metrics.
