Kyndryl is hiring for the position of Customer Service Representative at their Hyderabad location. This role is open to candidates with any graduate degree and requires 0 to 1 year of experience. As a Customer Service Representative, you will be responsible for addressing customer inquiries, providing support and assistance, and ensuring a positive customer experience. This position offers an excellent opportunity for freshers and early-career professionals to work in a dynamic environment, developing their communication and problem-solving skills while contributing to customer satisfaction in a global company.
Company Name: Kyndryl
Job Role: Customer Service Representative
Education Required: Any Graduate
Experience Required: 0-1 year
Job Location: Hyderabad
Role and Responsibilities:
- A Customer Service Representative combines the know-how of tech support with problem-solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away.
- The first month, you learn the ropes and get set up with one client on production.
- Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
Required Skills and Qualifications:
- 0-1 year experience in customer service or technical support role.
- Flexible to work in Voice and Chat Processes.
- Willing to work in Night Shifts / Rotational Shifts.
- Willingness to Work from the Office as per the Hybrid Work Model.
- Windows 10 troubleshooting, excellent communication skills, and also customer service skills.
