TELUS International is hosting walk-in interviews for the Chat Process position from 5th August 2024 to 8th August 2024, between 12.00 PM and 4.00 PM at their Noida location. The company invites undergraduates and graduates with 0 to 3 years of experience to attend.
Company Name: TELUS International
Job Role: Chat Process
Education Required: Undergraduates/ Graduates
Experience Required: 0 – 3 years
Job Location: Noida
Walkin Date: 5th August 2024 – 8th August 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Provide Customer service.
- Answer incoming Chats and Email.
- Contact Customers, vendors, partners, or any other party when required.
- Listen to and identify the root cause of a case, interact with the Customer on.
- Chat and/or Email, and resolve the problem accordingly.
- Meet established individual and team performance targets, which include
- Customer service, productivity, quality standards, and any other the business deems necessary.
- Maintain adequate proficiency in Products and platforms supported.
- Read and ensure understanding of new or actualized policies, procedures, and Products.
- Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends.
- Keep account information confidential, protect it from unauthorized use.
Required Skills and Qualifications:
- Fresher and Experienced both can apply(Experience upto 2 years)
- Candidate needs to be Anime Savy.
- Undergraduates/ Graduates can apply.
- Excellent communication skills.
- Rotational shifts & Rotational week offs.
- Maximum 6 months of gap from last organization.
Walkin Date: 5th August 2024 – 8th August 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar Pradesh.
