Infosys is seeking candidates for the role of Senior Process Executive at their Pune location. The position is open to individuals holding a Bachelor of Arts degree, with 1 to 2 years of relevant experience.
Company Name: Infosys
Job Role: Senior Process Executive
Education Required: Bachelor of Arts
Experience Required: 1 – 2 Years
Job Location: Pune
Roles and Responsibilities:
- Provide first-level resolution to the customers.
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Required Skills and Qualifications:
- Excellent in communication.
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts.
- 100% WFO , no hybrid.
- Any Graduate.
- Additional certifications in customer service/ upskilling.
- Bachelor of Arts.
