Ericsson is looking to hire fresh graduates for the role of Application Support Engineer at their Noida location. This position is open to candidates with a degree who are ready to begin their careers in the technology sector.
Company Name: Ericsson
Job Role: Application Support Engineer
Education Required: Degree
Experience Required: Freshers
Job Location: Noida
Roles and Responsibilities:
- Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
- Change Introduction impact analysis Support.
- Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- Contribute to meeting the SLAs and KPIs as applicable for our customers.
- Handle calls/bridges for ongoing Issues and update all stakeholders on progress/ analysis/ resolution.
- Be part of our shift roaster to cover operational needs.
Required Skills and Qualifications:
- Degree in Software Engineering or similar.
- Solid Linux/Unix handling knowledge.
- Scripting (e.g. Shell, Python, Ansible).
- Experience in container technologies e.g. Docker/ Kubernetes.
- Knowledge on Grafana, Elastic search is a merit.
- Able to do standard configurational changes and regular application upgrades using SOP/ MOP.
- Meritorious is Oracle database experience.
- Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
- ITIL processes knowledge is a merit.
- Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
- Fluent in spoken and written English.
- Exceptional communication skills, both written and verbal.
- Excellent active listening skills.
