HCLTech is organizing a walk-in interview for the role of Customer Support Executive at their Noida location. This opportunity is open to fresh graduates from any discipline who are eager to start their careers in customer support. The walk-in interviews will be conducted from the 21st to the 23rd of August 2024, between 11:00 AM and 4:00 PM.
Company Name: HCLTech
Job Role: Customer Support Executive
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Walkin Date: 21st August 2024 – 23rd August 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK Inbound calling preferably in Banking domain.
- Any Grad/UG can apply (No Regular Students / No Law Graduate).
Walkin Date and Venue:
Walkin Date: 21st August 2024 – 23rd August 2024, 11.00 AM – 4.00 PM
Walkin Venue: A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309.
