eClerx is conducting a walk-in drive for the position of Customer Care Executive at their Pune office. The ideal candidates should possess either a Diploma or a Bachelor’s degree, with 0 to 2 years of relevant experience. This opportunity is perfect for freshers or individuals with limited professional experience looking to kickstart their careers. The walk-in interviews will be held from 16th to 18th September 2024, between 11:30 AM and 5:30 PM
Company Name: eClerx
Job Role: Customer Care Executive
Education Required: Diploma or Bachelor’s degree
Experience Required: 0 – 2 years
Job Location: Pune
Walkin Date: 16th September 2024 – 18th September 2024, 11.30 AM – 5.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
- High school + 3 years diploma or equivalent required.
- A bachelor’s degree in any field is preferred.
Walkin Date and Qualifications:
Walkin Date: 16th September 2024 – 18th September 2024, 11.30 AM – 5.30 PM
Walkin Venue: Block 01, LG Floor, Phase-II, Embassy Quadron, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057.
