TELUS International is conducting a walk-in drive for the position of International Voice at their Delhi office. Candidates with any graduate degree and 0 to 3 years of experience are eligible to apply. The walk-in interview is scheduled for 20th September 2024, from 10:00 AM to 3:00 PM.
Company Name: TELUS International
Job Role: International Voice
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Delhi
Walkin Date: 20th September 2024, 10.00 AM – 3.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with the Team Lead.
- Improve the customer experience with Client Services by ensuring that the
- Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct, and regulatory guidelines are strictly complied with while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer service to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls, or customer service.
Required Skills and Qualifications:
- Should possess excellent verbal and written English communication skills.
- Should be customer-oriented and team-oriented as well.
- Fresher/Experienced can apply(0-3 years).
Walkin Date and Venue:
Walkin Date: 20th September 2024, 10.00 AM – 3.00 PM
Walkin Venue: Gate No 1, YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001.
