Wipro is inviting fresh graduates to apply for the position of L1 Tech Support Engineer at their Bangalore location. This role is ideal for individuals who are eager to kickstart their careers in technology support.
Company Name: Wipro
Job Role: L1 Tech Support Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Roles and Responsibilities:
- Handles direct customer inquiries
- Provides technical support to customers.
- Troubleshoots and repair solutions. Understand the network architecture required to support VoIP services.
- Recommends network hardware, software and design elements.
- Answers technical questions solves technical problems, and suggests appropriate workarounds.
- Provides quick and accurate handling of support interactions. phone, chat, screen sharing & email.
- Handles and resolves customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Required Skills and Qualifications:
- Accuracy and attention to detail.
- Excellent written language and comprehension.
- Aptitude to comprehend articles and good analytical skills.
- Ability to multitask.
- MS Excel.
- Neutral Voice and Accent and call management.
- Process Knowledge.
