HDFC Bank is organizing walk-in interviews for the position of Virtual Care – Imperia Service Relationship Manager at their Hyderabad location. This role is open to graduates with 0 to 5 years of experience. The walk-in interviews will take place from 3rd October to 5th October 2024, between 11:00 AM and 4:00 PM.
Company Name: HDFC Bank
Job Role: Virtual Care-Imperia Service RM
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Hyderabad
Walkin Date: 3rd October 2024 – 5th October 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- To ensure that the defined productivity targets on service levels, call handling time, and quality parameters are met consistently.
- To ensure zero defects processing of all customer requests, judicious utilization of financial & non-financial authority for – reversals, and referrals, including prompt and accurate Hotlisting of lost cards reported during the Shifts assigned.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
- Call handling as per defined standards.
- 100% accurate resolution on Calls received at the Call Center.
- Error-free handling of requests/ transactions on calls.
Required Skills and Qualifications:
- Must have voice process experience.
- Customer handling experience.
- Service call handling experience.
- Must speak- Hindi, Telugu, and English.
Walkin Date and Venue:
Walkin Date: 3rd October 2024 – 5th October 2024, 11.00 AM – 4.00 PM
Walkin Venue: HDFC Bank, VRM office D block, Ground Floor Meenakshi Tech park, opp to Deloitte towers, Near AIG hospital Gachibowli.
