Amazon is hiring for the position of Cloud Support Associate, with openings available in multiple locations including Hyderabad, Bangalore, Chennai, Mumbai, and Gurugram. Candidates with any graduate degree and 0 to 1 year of experience are eligible to apply.
Company Name: Amazon
Job Role: Cloud Support Associate
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Hyderabad, Bangalore, Chennai, Mumbai, Gurugram
Roles and Responsibilities:
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/ live chat.
- You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/ mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
Required Skills and Qualifications:
- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming/ scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Troubleshooting / Support experience.
- Excellent oral and written communication skills.
