Wipro is holding a walk-in recruitment drive in Pune for the IT Support role, specifically for graduates with 0 to 1 year of experience. This entry-level position is well-suited for freshers or those beginning their careers in IT, offering a platform to gain hands-on experience in technical support and troubleshooting. The walk-in will take place on November 5th, 2024, from 10:00 AM to 12:00 PM.
Company Name: Wipro
Job Role: IT Support
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Pune
Walkin Date: 5th November 2024, 10.00 AM – 12.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Deal with and resolve helpdesk requests.
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off.
Walkin Date and Venue:
Walkin Date: 5th November 2024, 10.00 AM – 12.00 PM
Walkin Venue: Wpro Technologies , Plot No.31 MIDC, Hinjawadi Phase 2 Rd, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057.
