Citigroup is actively hiring for the position of Customer Service Associate in Mumbai. This role requires candidates to hold a bachelor’s degree or a university degree, making it suitable for recent graduates or those with up to two years of experience.
Company Name: Citigroup
Job Role: Customer Service Associate
Education Required: Bachelor’s degree/ University degree
Experience Required: 0 – 2 years
Job Location: Mumbai
Roles and Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
- Conduct necessary analyses to address client needs.
- Communicate resolutions to clients.
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed.
- Inform clients about problems (system failures, market issues) and provide regular resolution updates.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills and Qualifications:
- Experience in customer service preferred.
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication.
- Proven investigative and analytical skills.
- Demonstrated ability to present concepts and influence change.
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results.
- Proven ability to work under limited supervision within a team environment.
- Bachelor’s degree/University degree or equivalent experience.
