Amazon is seeking candidates for the role of Cloud Support Associate (Networking) at its Bangalore location. This position is ideal for recent graduates with a bachelor’s degree and 0 to 1 year of experience, offering a solid entry point into the field of cloud networking.
Company Name: Amazon
Job Role: Cloud Support Associate (Networking)
Education Required: Bachelor’s degree
Experience Required: 0 – 1 year
Job Location: Bangalore
Roles and Responsibilities:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
- Interact with leading technologists around the world and resolve customer issues.
- Partner with Amazon teams in India to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
Required Skills and Qualifications:
- Bachelor’s degree OR equivalent experience in a technical position.
- 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR OR Dev-ops.
- Troubleshooting / Support experience in Kafka.
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP).
- Excellent oral and written communication skills.
