TELUS International is conducting a walk-in recruitment drive in Noida for the Tech Support Voice role. This opportunity is open to candidates with a B.Tech degree and 0 to 4 years of experience, making it suitable for both freshers and those with relevant experience in technical support. Interested candidates can attend the walk-in from 11th November 2024 to 15th November 2024, between 12:00 PM and 4:00 PM.
Company Name: TELUS International
Job Role: Tech Support Voice
Education Required: B.Tech
Experience Required: 0 – 4 years
Job Location: Noida
Walkin Date: 11th November 2024 – 15th November 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Required Skills and Qualifications:
- 0-5 years of experience in International Technical Support (Voice)
- Excellent communication skills
- Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in a 24*7 Working Environment
- Graduation not required/ B. Tech freshers can apply.
Walkin Date and Venue:
Walkin Date: 11th November 2024 – 15th November 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus Digital, UG Floor, Tower 6, Candor Techspace, Noida Sector 135.
