HCL Tech is holding a walk-in drive in Noida for a Customer Service position, inviting applications from fresh graduates. This is an excellent opportunity for recent graduates interested in launching their careers in customer service within a renowned IT company. The walk-in will take place on 13th November 2024, from 11:00 AM to 4:00 PM.
Company Name: Hcl Tech
Job Role: Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Walkin Date: 13th November 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at the agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, and implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker, etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written – with professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in the US Inbound calling preferably.
Walkin Date and Venue:
Walkin Date: 13th November 2024, 11.00 AM – 4.00 PM
Walkin Venue: A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301.
