Omega Healthcare is conducting walk-in interviews for the Voice Process role at their Bangalore location. Candidates with a graduate or undergraduate degree are eligible to apply, with 0 to 1 year of work experience preferred. The walk-in drive will take place from 18th November 2024 to 27th November 2024, between 9:30 AM and 4:30 PM.
Company Name: Omega Healthcare
Job Role: Voice Process
Education Required: Graduates or Undergraduates
Experience Required: 0 – 1 year
Job Location: Bangalore
Walkin Date: 18th November 2024 – 27th November 2024, 9.30 AM – 4.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, and issues and escalate to the Supervisor through calling.
- Follow the workflow documentation, such as the SOPs Update tracker, Issue Log, and Trend logs.
- Be part of all the training sessions to gain knowledge about RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements, and account transactions
- Identify the accounts that do not require calling and can be fixed by the Analyst to resolve
- Logical thinking to identify the trends, and resolve accounts for an error-free account
- Identify payer issues and lead special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, and issues and escalate them to the supervisor by phone.
- Follow the workflow documentation, such as the SOPs Update tracker, Issue Log, and Trend logs.
- Be part of all the training sessions to gain knowledge about RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements, and account transactions
- Identify the accounts that do not require calling and can be fixed by the Analyst to resolve
- Logical thinking to identify the trends, and resolve accounts for an error-free account
- Identify payer issues and lead special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary.
Required Skills and Qualifications:
- Graduates or Undergraduates.
- Good communication skills.
Walkin Date and Venue:
Walkin Date: 18th November 2024 – 27th November 2024, 9.30 AM – 4.30 PM
Walkin Venue: Wind Tunnel Rd, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka – 560017.
