Sutherland is seeking enthusiastic candidates for the position of Associate – Research at their Chennai location. Graduates from any discipline with 0 to 3 years of experience are invited to apply. This role offers an excellent opportunity to develop research skills and contribute to a globally recognized organization.
Company Name: Sutherland
Job Role: Associate – Research
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Chennai
Roles and Responsibilities:
- Source content and contact information that is publicly available or provided by brand/ brand managers to create product support information for end users.
- Communicate with brands and brand managers via emails and internal ticketing tools to source contact information and content to surface to end users.
- Moderate sourced/submitted information for validity and availability on internal tools and databases.
- Ensure that the information found is useful, accurate, and in line with client guidelines.
- Use internal tools to publish sourced content for end users.
- Capture and index sourced and published content in Excel.
- Streamline processes and build flowcharts where applicable.
- Ensure timely response to all communication, updates to the knowledge base, and reports.
Required Skills and Qualifications:
- 0-3 years experience as a researcher, content writer, or similar role.
- Experience communicating with clients, customers, or end users.
- Experience doing research using multiple sources.
- Excellent English language written and verbal communication skills.
- Ability to meet deadlines.
- Graduate in any stream or related field.
- Intermediate-level Excel skills.
