HCLTech is conducting a walk-in drive in Noida for the Voice Process role, providing an excellent opportunity for freshers with any graduate degree to begin their professional journey. The interviews will be held on November 28 and 29, 2024, from 11:00 AM to 4:00 PM.
Company Name: HCLTech
Job Role: Voice Process
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Walkin Date: 28th November 2024 – 29th November 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at the agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, and implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Required Skills and Qualifications:
- Excellent communication skills – both verbal and written – with professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
- Freshers in UK/US Inbound calling preferably in the Banking domain.
Walkin Date and Venue:
Walkin Date: 28th November 2024 – 29th November 2024, 11.00 AM – 4.00 PM
Walkin Venue: A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301.
