HDB Financial Services is organizing a walk-in drive for the position of Customer Service at their Navi Mumbai office. Candidates with a bachelor’s degree and 0 to 3 years of experience are eligible to apply. The interviews will take place from December 10 to December 13, 2024, between 10:00 AM and 4:30 PM.
Company Name: HDB Financial Services
Job Role: Customer Service
Education Required: Bachelor’s degree
Experience Required: 0 – 3 years
Job Location: Navi Mumbai
Walkin Date: 10th December 2024 – 13th December 2024, 10.00 AM – 4.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- To engage regularly with the identified branch stakeholders and provide a Consistent & Superior Experience.
- Ensuring that customers get world-class services and their needs are understood and met within agreed timelines.
- To enhance Customer Relationships & amp; while doing so, Educate, Encourage & amp;
- Induce the customers to use online mediums for registering their complaints & concerns and talk to us whenever their requests go unheard.
- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed so that the VRM becomes the top-of-the-mind recall amongst the customers.
- Continuous engagement with the mapped branches, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate logging and resolution of complaints.
- Regularly interact with customers and proactively assess customer needs.
- Adherence to set processes of updating customer interactions in CRM.
- MIS – Reporting.
Required Skills and Qualifications:
- Bachelor’s degree in Business, Communication, or related field.
- Candidates can speak Tamil, Telugu & Kannada.
- Freshers are welcome.
- Proven experience in client relationship management.
- Excellent virtual communication and presentation skills.
- Ability to understand and address client needs virtually.
- Collaborative mindset and adaptability to virtual work environments.
- Basic MS Office knowledge, preferably data entry in Excel.
Walkin Date and Venue:
Walkin Date: 10th December 2024 – 13th December 2024, 10.00 AM – 4.30 PM
Walkin Venue: HDB Financial Services Ltd., First Floor, Building No 306, Millenium Business Park, Opp Ramada Hotel, TTC Industrial Area, Sector – 2, Mahape, Navi Mumbai-400705.
