Datavail, a leading provider of database management and optimization solutions, is offering an exciting opportunity for fresh graduates as Trainee Database Administrators across prominent locations in India, including Bangalore, Mumbai, and Hyderabad. If you have completed your B.E, B.Tech, BSc, or graduation and are eager to launch your career in database administration, this role is tailor-made for you.
Company Name: Datavail
Job Role: Trainee Database Administrator
Education Required: B.E/B.Tech/BSc/Graduation
Experience: Fresher
Job Location: Bangalore/Mumbai/Hyderabad
Required Skills:
Communication and Interpersonal Skills:
Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.
Database Skills: Basic understanding of database management systems (DBMS) and their components.
Time Management and Collaboration:
Time Management: Ability to manage and prioritize multiple incidents, service requests, and tasks effectively.
Collaboration: Capability to collaborate with other IT teams, developers, and database administrators to escalate and resolve complex issues.
Additional Skills:
Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
Remote Support: Competence in providing remote technical support to users using various communication channels.
Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.
Key Responsibilities:
- Technical Service Desk
- First Call Resolution (FCR)
- To assist an organization in achieving 25% of FCR of the overall ticket volume
- To communicate with customers as per Datavail customer communication protocol.
- To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
- Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
- To perform basic routine DBA activities & service requests.
- To monitor customer production /development environments using various monitoring tools.
- Strong understanding of underlying Operating Systems (Windows/Unix/Linux).
Additional Requirements:
- Must be proactive and self-motivated.
- prepared to work in shifts as per the demands of our US customers and willingness to be on-call 24×7.
- Possess excellent English communication skills, both verbal and writing skills.
- Analytical approach to a problem.
- Good email and Instant Messenger (IM) etiquette.
