Synchrony, a prominent company in the financial services industry, is currently offering opportunities for individuals to join their team as Representatives. The role requires a minimum graduation degree in any discipline, emphasizing the company’s commitment to inclusivity and diversity in its hiring practices. Synchrony welcomes both fresh graduates and individuals with up to 9 months of experience, providing a wide range of opportunities for candidates at different stages of their careers. The job location for this position is in Hyderabad, a thriving hub of technology and business in India.
Company Name: Synchrony
Job Role: Representative
Education Required: Minimum Graduation in any discipline
Experience Required: 0 to 9 Months
Job Location: Hyderabad
Job Description:
Role Summary/ Purpose: Customer Service Representative – To Answer Phones to respond to general Customer’s inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction.
Job Responsibilities:
- Service calls from Customers based out of US.
- Solve queries and concerns on the call.
- Arrange for Services required by the Customers.
- Provide Customer with Product and Services information.
- Follow up on Customers inquires and resolve.
- Recognize, document and alert the Supervisor of trends in Customers calls.
- Recommend Process Improvements.
Required Skills and Qualifications:
- Freshers / Experienced External Candidates can be considered. ( 0 to 9months)
- Education qualification: Minimum Graduation in any discipline
- Should have Customer Centric Attitude.
- Excellent English Language Communication Skills.
- Working Knowledge of Computers.
- Professional Phone etiquettes and ability to work with teams.
- Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
- Should be Open to Change.
